Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship across the United States. Shipping availability for other countries may vary and will be shown during checkout.

2. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days, depending on your location and the shipping carrier.

3. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.

4. How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location and the products in your order. Free shipping promotions may be available from time to time.

5. Can I cancel my order?

Orders can only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow our Refund Policy.

6. What is your return policy?

We offer a 30-day return policy for eligible items. Products must be returned unused, in their original condition, and in their original packaging. Please see our Refund Policy for complete details.

7. How do I request a return?

To request a return, please contact us at info@lushlinedistributor.com with your order number and the reason for your return. We will provide further instructions if your return is approved.

8. When will I receive my refund?

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method, typically within 10 business days.

9. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available during checkout, including those supported by Shopify Payments.

10. Are my payments secure?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your payment card details.

11. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery at info@lushlinedistributor.com. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

12. How can I contact customer support?

If you have any questions or need assistance, you can contact us:

Email: info@lushlinedistributor.com

Phone: +44 7575 386778

We aim to respond to all enquiries within 24–48 business hours.