Shipping policy

Shipping Policy

Last Updated: July 23, 2026

Thank you for shopping with Lush Line Distributor.

We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are processed Monday through Friday, excluding public holidays.
Orders are usually processed within 1–3 business days after payment has been successfully received.
During periods of high demand, order processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information (where available).

2. Shipping Destinations

We currently ship to customers within the United States.

If you wish to place an order from another country, please contact us before purchasing to confirm availability.

3. Estimated Delivery Time

Estimated delivery times are as follows:

United States: 5–12 business days

Please note that delivery times are estimates only and are not guaranteed.

Delivery may be delayed due to:

High order volumes
Weather conditions
Customs inspections
Carrier delays
Public holidays
Other circumstances beyond our control

4. Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and the products ordered.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be displayed during checkout.

5. Order Tracking

Once your order has been dispatched, you will receive an email containing tracking information if tracking is available from the shipping carrier.

Please allow up to 48 hours for tracking information to become active.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or lost.

Lush Line Distributor is not responsible for orders that cannot be delivered due to incorrect address information supplied by the customer.

7. Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, arrives damaged, or appears to be lost, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.

8. Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on supplier availability or warehouse location.

You may therefore receive your items in separate packages on different dates.

9. Customs, Duties, and Taxes

Orders shipped within the United States generally do not incur customs duties.

If any additional taxes, duties, or government charges become applicable under local laws, the customer is responsible for paying those charges unless otherwise stated.

10. Delivery Delays

While we make every effort to ensure timely delivery, we cannot guarantee delivery dates.

We are not liable for delays caused by shipping carriers, customs authorities, natural disasters, strikes, severe weather, or any other events beyond our reasonable control.

11. Refused or Undeliverable Orders

If an order is refused by the customer or returned because delivery could not be completed, any shipping charges or return shipping costs may be deducted from any applicable refund.